Frequently Asked Questions

Everything you need to know about shopping with Essa Lab.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but generally arrive within 10-15 business days.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your exchange or refund process.

How do I ensure I'm ordering the right size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.

Are your materials sustainably sourced?

At Essa Lab, we prioritize ethical production. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize environmental impact.

Can I track my package in real-time?

Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options through Klarna and Afterpay.